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Employee Profile: Elizabeth Baird

In the Gynecologic Oncology Department at Smilow Cancer Hospital, Elizabeth Baird is responsible for all of the billing as Account Assistant for the Department. She prepares and submits reports, and makes sure everything is in order for the physicians, who do their own coding. She also answers patient questions and concerns related to charges and billing matters.

Elizabeth has been in her current position for 15 years. Her main responsibilities include checking and running reports to make sure everything is accounted for and that there are no missing charges. She researches patient accounts if there are discrepancies and helps answer any questions they have. "I find my job to be very rewarding, which is part of the reason I have been here so long. When I tell a patient that a bill they received is taken care of, they are so grateful. They have to deal with a cancer diagnosis and I am here to make everything else easier for them in terms of billing," said Elizabeth. "It makes problems in my life seem so small in comparison."

Elizabeth explains how much teamwork is involved to make things run as smoothly as they do. She commented that her Department is fantastic at working together from the physicians and nurses to the office staff. Renee Luongo, Manager of Gynecologic Oncology, Uro/Gynecology and Family Planning, has worked with Elizabeth since she started 15 years ago and commented that she could not do her job if it weren't for her help. "Elizabeth is the person that does it all and takes care of anything that is asked of her. She takes her position seriously, and learns everything possible in order to make sure everything and everyone is taken care of. It is an honor, privilege and pleasure working with Elizabeth, hopefully for many more years."