Employee Profile: Laura Miller

Before coming to Yale, Laura Miller worked as an EMT, but soon found she wanted to deal with patients on a more personal level, and be there to help guide them through a difficult time. In October of 2010, Laura was hired as a Clinical Secretary and Intake Specialist for the Endocrine Cancers Program at Yale Cancer Center and Smilow Cancer Hospital. She deals primarily with patients to ensure everything is taken care of before and after their appointment.

The Endocrine Cancers Program offers evaluation, diagnosis and treatment of tumors of the thyroid, parathyroid, adrenal glands, pituitary gland, hypothalamus, and pancreas. It is one of the largest multidisciplinary endocrine cancer programs in the country and cares for over 1,000 patients each year.

Laura deals directly with Drs. Elizabeth Holt and Dr. Silvio Inzucchi, both members of the Endocrine Program. Her main goal is to make sure that all patient questions are answered and that everything is ready to go in the clinic when the Drs. see a patient. She pulls charts, juggles appointments, and makes sure everyone is alerted if there is an issue with scheduling, or a patient concern.

“We pride ourselves on being a clinic that, for the most part, runs exactly on time. Every once in awhile something does come up, but I am happy to say that most of our patients are seen on time and have nothing to worry about except focusing on their appointment,” said Laura.

Communication is a big part of what Laura does on a daily basis; whether it is communicating with Drs. Holt and Inzucchi, or with patients. If the doctors need to take time off for a meeting, etc., Laura handles their schedules so that patients are not inconvenienced. Laura explained that she is lucky to work with two outstanding physicians that are willing to teach her and explain things when confronted with a more complex case.

“I am happy with my career and enjoy coming to work every day. The reward is in knowing that the patients are taken care of and that I can alleviate at least some of their worries. They are dealing with a diagnosis of cancer and other ailments and we want to make their appointments as easy as possible,” explained Laura.

Michelle Wilson commented that YCC is extremely lucky to have Laura supporting the Endocrine Cancers Program because she is focused on providing an excellent patient experience during every interaction.  “She is extremely organized and can be counted on to do the right thing, the right way, the first time.  This ensures that patient and provider needs are addressed proactively to ensure a meaningful and satisfactory office visit.”

“There’s a mutual understanding and respect felt here in the clinic areas,” said Laura. “Everyone has the same goal, to care for patients to the best of their ability, no matter what their role. It is humbling to be recognized for a job well done because I try to do my best every day, just like everyone else.”