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Chivonne Pullen, Tech Deck

Chivonne Pullen came to Yale nearly 14 years ago, long after serving in the Marine Corps, and started in telecommunications when it was mostly managing pagers and landlines. Since that time, her role has changed and for the last seven years she has been a Mobile Device Analyst for all of Yale New Haven Health System. As part of the “Tech Deck” she oversees the distribution, set-up, and maintenance of thousands of devices and cellular lines.

When COVID hit and many people moved to remote work stations, Chivonne came into the office every day to make sure work could continue and people were able to connect with their cellular devices remotely. She handles walk-ins, as well as remote set-up, which can be challenging when she needs to explain things over the phone. “It takes patience on both sides,” said Chivonne. “I walk people through step by step as best I can and make sure they have what they need. I miss the face to face interactions, but we are always ready for anything.”

Chivonne manages hundreds of visits and calls weekly and commented that it takes everyone working together to fulfill the mission of quality patient care. Carolyn Truini, BA, MCHL, OPN-CG, Coordinator for Smilow Cancer Hospital's Department of Operations, commented, “Chivonne has a high aptitude for mobile devices and has assisted doctors, administrators, and staff with their mobile devices. The Tech Deck deploys all devices and when there is a roll out of new devices, it is a huge undertaking. They are responsible for loading all the numerous applications on to YNHH mobile phones, MHB phones, and iPads. Chivonne and the entire staff does this with an abundance of aptitude and an incredible customer service attitude.” Thank you to Chivonne and the entire team for keeping Smilow Cancer Hospital connected!