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Shaila Diaz, Senior Administrative Assistant

Before joining Yale Cancer Center as Senior Administrative Assistant to Dr. Charles S. Fuchs, Shaila Diaz spent 10 years at Yale New Haven Hospital. This experience helped prepare her to navigate both the University and Hospital in supporting Dr. Fuchs and his dual role as Director of Yale Cancer Center and Physician-in-Chief of Smilow Cancer Hospital.

When COVID first began and patients were moved to virtual visits, Shaila reached out to make sure they could access MyChart and helped them prepare for their video visits. She is also responsible for managing Dr. Fuchs’ calendar and making sure everything is in order before meetings, as well as triaging calls that come in to the Director’s Office.

“Often, we receive calls from patients that are hoping to get an appointment, or have other time sensitive needs. I take pride in being able to reassure them that I am here for them and will make sure they reach the appropriate person,” said Shaila. “I try to go above and beyond, like all of us do, when interacting with our patients.”

Shaila commented that she misses the daily interactions with her team and the supportive atmosphere in the office, but increased communication has become a priority amongst everyone as they continue to juggle working remotely, as well as family obligations. Anna Raso, Administrative Services Supervisor at Yale Cancer Center, commented, “Shaila’s calm nature and stellar organization skills make her a vital member of the Director’s Office team. She is constantly brainstorming ways to improve efficiencies in the office, most notably in relation to Dr. Fuchs’ busy schedule. Her previous experience and knowledge has helped her grow into an invaluable resource to our entire team and she is always willing to help.”