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Shannon Ramos, Patient Financial Access Counselor

When a patient is scheduled for an appointment at Smilow Cancer Hospital a lot of behind the scenes work goes into coordinating their care to make their visit efficient and seamless. One of the driving people behind that work is Shannon Ramos, Patient Financial Access Counselor for the Multispecialty Clinics. Shannon works with various departments to schedule patients for any procedures or appointments they may need. She is also responsible for managing the check-out staff.

Scheduling is a large part of Shannon's role, which she has been doing for over eight years, including two years in her current role. Whether it is coordinating a schedule for staff or a patient, Shannon takes care to make sure all aspects are covered. For patients, they have either just received a diagnosis, or need continued follow-up care and may need several appointments scheduled in one day. It's important that their day flows well and that they don't have to come back on multiple days for appointments when it can be avoided.

"Everyone that I oversee takes pride in their work and in helping patients. You get to know patients and their families over time, and it is rewarding when someone remembers you even if you haven't seen them in a while," said Shannon. "Knowing you made a small difference for them is worth all of the hard work each day."

Sandy Elkin-Randi, Director of Access for Yale New Haven Health commented, "Shannon represents the best of Patient Financial and Access Services (PFAS). She is a role model for our department and we all are fortunate to have the honor to work with her every day. She doesn't make a "small difference" as she referenced above, she makes a big difference to every person she encounters on a daily basis."