Shelley Jolie, RN, BSN, CORLN, CNML, Patient Service Manager
With 22 years of experience as an oncology nurse, Shelley Jolie, RN, BSN, CORLN, CNML, was an ideal candidate when a new role opened for a Patient Service Manager for the Department of Radiation Oncology at Smilow. Four years later, the program has grown, and she now manages two other sites in addition to Smilow Cancer Hospital, at the Shoreline Medical Center and in Hamden.
Radiation Oncology runs the gamut for treatment in terms of cancer type and patient age. They treat all age groups from infants, to children, to adults to senior citizens, all with varying cancers. Nursing Disease Team Leaders focus on specific disease areas and attend tumor boards and conferences. Their knowledge and expertise is shared with other members of the nursing care team so that nurses can provide exceptional care to all patients regardless of disease or treatment center. Working alongside the nurses are the radiation therapists who together with physicians, physics and dosimetry, work to ensure that each treatment is delivered safely, accurately, and with compassion.
Shelley commented, "Being in a leadership role requires us to communicate effectively with other managers and our teams to ensure a cohesive vision for our department and our patients. And in the end, that is who it is all about, not us, but the patients."
Radiation Oncology can be very black and white, Shelley explained, and is a very technical and precision driven field. Her nursing team strives to add a human component that makes patients feel welcome and safe. The department consistently achieves some of the highest Press Ganey scores across all ambulatory sites at YNHH. "I am so proud of my team. They do amazing work each day and I am blessed to be a part of this organization. With the opening of Smilow, care is more accessible to patients and I am constantly impressed with the quality of care Smilow delivers to our patients."
Frank Claudio, Director of Radiation Oncology, commented, "Shelley's commitment to her job and organization is only surpassed by her passion for our patients. Whether looking to improve clinical quality or ride 100 miles for Closer to Free, she always gives of herself and seeks to make a difference in the lives of those we are fortunate to care for."