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Tory Murtha, MSN, BSN, OCN, patient services manager

Building a work culture that encourages and promotes personal and professional growth is important to Tory Murtha, MSN, BSN, OCN, patient services manager for Smilow Cancer Hospital at Saint Francis Hospital (SFH). As a part of the Yale New Haven Health system since 2007 and in her current role since 2015, Tory has been instrumental in promoting and encouraging her team to aim to be their best.

As the manager of a unit that integrated with Smilow in 2015, Tory co-chairs a multidisciplinary operation council with leaders from SFH and YNHH, working to align standards and practice between the two organizations to enhance oncology care.

Tory's commitment to encouraging personal and professional growth amongst her team has resulted in multiple members enrolling in DNP, APRN, and RN programs. In addition to those furthering their academic education, others are advancing up the nursing clinical ladder after showing increased participation and accountability, and in developing and leading projects. Placing an emphasis on her team has provided a high return on investment as Tory's department has low turnover and has increased their engagement and Press Ganey scores since her arrival to the unit.

Tory has also been on the receiving end of this same encouragement. Her supervisor, Cathy Lyons RN, MS, NEA-BC, vice president, Patient Services, Smilow Cancer Hospital, nominated Tory for the Nursing Leadership Academy within Yale University School of Management in 2015. The support and guidance she received from her managers inspired her to establish the same culture for her own staff, and she feels this would not have happened without the support of the larger institution.

"It's exciting to be part of the Yale New Haven Health system as the healthcare landscape changes," said Tory. "Being a part of an organization that is willing to step outside of the box, think in unique ways, and always encouraging its employees to be innovators in care. I am fortunate to work with leaders that support this type of mindset at every level."