MyChart Update for Android

August 06, 2021

Information

Directions for use of MyChart for Android.

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00:00Hello, my name is Mark Di Capua,
00:03one of the technology trainers at Yale,
00:05New Haven Health and Yale Medicine.
00:07This video guide will show you how
00:09to download, configure and use my
00:11chart for the purpose of video visits,
00:13let's go ahead and get started.
00:17Before we begin, you will need to
00:19have a my chart account with Yale,
00:21New Haven Health, and Yale Medicine.
00:23If you do not have a my chart account,
00:26please contact your provider
00:28or visit my chart. YNH s.org.
00:30Please note that it is recommended
00:32that you download the my chart and
00:35zoom apps in order for video visits to
00:38work properly on your Android device.
00:40Please do not use my chart to send any
00:43messages requiring urgent medical attention.
00:46For urgent needs, please contact your
00:50provider's office or emergency services.
00:53To download my chart,
00:54open the Google Play store on your
00:57Android device by tapping on the icon.
00:59Tap the search window and type my chart.
01:02My chart will return as a search result,
01:06tap my chart to continue.
01:09To ensure you have the correct
01:11Mychart app for Yale,
01:12New Haven Health and Yale Medicine,
01:14look for an icon showing a red
01:16folder with a heart.
01:18Tap install to install
01:20my chart on your device.
01:23Now that my chart has downloaded onto your
01:25device, you will need to install zoom.
01:29Open the Google Play store on your
01:31Android device by tapping on the icon.
01:34Note due to Zoom's popularity,
01:36you may have the app already
01:39downloaded onto your device.
01:41If zoom is already installed on your device,
01:44you do not need to download and
01:47install the Zoom app again.
01:49Tap the search window and type zoom.
01:53Look for the result entitled
01:55Zoom cloud meetings.
01:56It should appear at the top.
01:59Tap the install icon to download zoom.
02:04Once you have downloaded zoom,
02:05you do not need to open the app.
02:07When you connect to your video visit.
02:10My chart will open zoom for you.
02:14Now that my chart and zoom
02:16are installed on your device,
02:17tap the my chart app to proceed.
02:22Tap accept to accept the
02:25end user license agreement.
02:27My chart will ask you if you wish to
02:30allow my chart to access your location.
02:33Choose allow while using app.
02:36The Mychart app will recognize your
02:38location and present you with a list of
02:41participating healthcare organizations
02:43and alphabetical order to find Yale,
02:45New Haven Health and Yale Medicine.
02:47Scroll down.
02:50Tap Yale New Haven health slash
02:52Yale University.
02:53My chart to appropriately configure my chart.
02:58The Mychart app will alert you that you
03:00can switch organizations in the future
03:02by using the switch organizations,
03:04but and this may be useful if you
03:06see a provider in a different
03:09organization that uses my chart tap OK.
03:12Got it to proceed.
03:14Log into my chart by entering
03:17your username and password.
03:18Then tap the login button.
03:20If you forgot your username or password,
03:23tap the forgot password or username text.
03:27If you do not have a mychart account,
03:30either contact your
03:31provider or tap sign up now.
03:35Once you have logged into my chart,
03:37you will be asked if you want my
03:39chart to send you notifications.
03:41Select the option that best suits your needs.
03:46Next, my chart will ask you if you
03:48wish to login faster using a passcode,
03:50select the option that best works for you.
03:55Lastly, my chart will notify you of
03:58your notification status and alert
04:00you to any messages, appointments
04:01and other reminders you may have.
04:04Simply tap away from the
04:06popup window to continue.
04:08You will see that my chart
04:10has a number of options,
04:12including test results,
04:13messages, and billing.
04:14Since we are focused on getting you
04:16connected to a video visit appointment,
04:18tap on appointments.
04:21My chart will show your scheduled video
04:24visit along with any additional visits
04:26that have been scheduled in the past.
04:28Please note if you do not
04:30have a video visit scheduled,
04:32please call your provider's office
04:34and schedule a video visit as you
04:37normally would a regular visit.
04:39Complete the check in process
04:41by tapping the check in.
04:42You will be required to sign
04:45any outstanding documents,
04:46including the Tele health consent.
04:48After you have finished the check in process,
04:51you will receive a message that
04:53your E check-in is complete.
04:55Tap the appointment before
04:56you begin your visit.
04:58Consider the following.
04:59Make sure you are in an area with
05:02a strong network or Wi-Fi signal.
05:05Turn on your microphone and speakers.
05:07Turn off your Bluetooth unless it
05:09is being used for a medical device.
05:12Close any open additional apps.
05:16At the bottom of your screen you
05:18will see the begin visit bar.
05:20When you're ready to start your video visit,
05:23tap begin, visit.
05:25When you click begin visit,
05:27zoom will automatically launch.
05:29If you have joined the meeting before
05:31your provider has started the meeting,
05:34you will be placed in
05:35the virtual waiting room.
05:37Please be patient while your
05:39provider starts the meeting.
05:41If your provider has joined already,
05:43your video visit will begin.
05:47Once your provider has started the visit,
05:50a pop-up will appear requesting
05:52access to the camera tap got it?
05:55Note if you do not tap got it,
05:58your video visit will not function properly.
06:02A pop-up will appear requesting
06:05additional access to the camera.
06:07Tap allow.
06:08No,
06:08if you do not tap allow your video
06:12visit will not function properly.
06:15The video preview screen will appear.
06:18Get ready to smile,
06:19Tap join with video to start your video.
06:22Visit with your provider.
06:24Note if you do not tap join with video,
06:28you will remain on the video preview screen.
06:30You must tap the join with video
06:34button in order to join the visit.
06:37Your provider will be notified that
06:39you have joined the video visit.
06:41You will see the screen until your
06:43provider has admitted you to the video visit.
06:50A pop-up will appear requesting what type
06:53of audio to use during the video visit.
06:56Tap call over Internet to continue.
06:59Note if you do not tap call over Internet,
07:02your video visit will not function properly.
07:06A pop-up will appear requesting access
07:09for zoom to record audio tap allow.
07:12Note if you do not tap allow,
07:15your video visit will not function properly.
07:18However, video visits will
07:20not be recorded nor stored.
07:23You are now joined to the video visit
07:25when the provider joins the video visit,
07:28you will see yourself in the bottom
07:30right hand corner of the screen.
07:33Once you are joined to the video visit,
07:35please speak directly into the
07:37microphone and be aware of the
07:40direction the camera is facing.
07:42If you find it hard to hear your provider,
07:44try turning up the volume on your device.
07:48You may disable your video or
07:50mute your microphone by tapping
07:52on the controls at the bottom.
07:54Once the visit has concluded,
07:56you may tap the red leave button
07:59in the upper right hand corner.
08:01Once you have disconnected,
08:03you may close your browser
08:06window and the Mychart app.
08:08Thank you for watching this video guide
08:12for questions regarding video visit,
08:14scheduling and connecting
08:16to your video visit,
08:18please call your providers office.
08:20If you have any technical
08:23issues with my chart,
08:25please email
08:27mychart.support@mychart.ynhh.org.