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Language Services

All patients and their families deserve clear and accurate communication about their health care. That's why we offer language service resources for patients and family members with Limited English Proficiency (LEP) or who are Deaf, hard of hearing, and blind or visually impaired – free of charge. For more information on how to access these services, please reach out to your care team.

For Limited English Proficiency Patients

The Joint Commission states all healthcare institutions are required to provide an interpretive resource to non-English speaking patients, who have identified their preferred language as other and have requested use of an interpreter. Interpretive resources are provided in person (face to face), over the phone (OPI), and/or via video remote interpreting (VRI).

For Deaf/Hard of Hearing Patients

The following resources are available:
  • American Sign Language
  • Oral Transliteration
  • Oral Sign Support
  • Communication Access Real-time Translation
  • Tactile Sign Support
  • CDI Team
  • Video Phones
  • Amplifiers/Amplified Listeners
  • TTY (TeleTypewriter) Phones
  • Closed-Caption Decoding

For Blind and Visually Impaired Patients

The following resources are available:

  • Braille documents (13 vital hospital documents)
  • Magnifying Glasses/Sheets
  • Big Button Braille Phones
  • Large Print documents
  • Talking Clock

For Patients with Speech Impediments

The following resources are available:

  • Flash Cards
  • Alphabet Boards
  • Dry-erase Boards
  • Communicards