MyChart for IOS
September 22, 2020MyChart for IOS
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- 00:00Hello, my name is Mark Di Capua,
- 00:03one of the technology trainers at Yale,
- 00:05New Haven Health and Yale Medicine.
- 00:07This video guide will show you how
- 00:09to download, configure, and use my
- 00:11chart for the purpose of video visits,
- 00:13let's go ahead and get started.
- 00:16Before we begin, you will need to
- 00:18have a my chart account with Yale,
- 00:20New Haven Health, and Yale Medicine.
- 00:22If you do not have a my chart account,
- 00:26please contact your provider
- 00:28or visit my chart. YNH s.org.
- 00:30Please note that it is recommended
- 00:32that you download the my chart
- 00:35app in order for video visits to
- 00:38work properly on your iOS device.
- 00:40Please do not use my chart to send any
- 00:43messages requiring urgent medical attention.
- 00:46For urgent needs, please contact your
- 00:50provider's office or emergency services.
- 00:53To download my chart,
- 00:54open the App Store on your iOS
- 00:57device by tapping on the icon.
- 01:00Tap the search window and type my chart.
- 01:03My chart will return as a search result,
- 01:06tap my chart to continue.
- 01:09To ensure you have the correct
- 01:11my chart app for Yale,
- 01:13New Haven Health and Yale Medicine,
- 01:15look for the icon showing a red
- 01:17folder with a heart and the title.
- 01:19My chart.
- 01:20Your secure health connection.
- 01:21Tap the get icon to download my chart.
- 01:24You may need your Apple ID and password to
- 01:27download based upon your device is set up.
- 01:30Please note if you have
- 01:32previously downloaded my chart,
- 01:33a cloud with the Down Arrow will appear.
- 01:36Click the cloud icon to re download my chart.
- 01:41Now that my chart has downloaded
- 01:43onto your device,
- 01:44tap the my chart icon.
- 01:48Tap except to accept the
- 01:51end user license agreement.
- 01:53My chart will ask you if you wish to
- 01:56allow my chart to access your location.
- 01:59Choose allow while using app.
- 02:03The my chart app will recognize your
- 02:05location and present you with a list of
- 02:09participating healthcare organizations.
- 02:10An alphabetical order to find Yale,
- 02:12New Haven Health and Yale Medicine.
- 02:15Scroll down.
- 02:17Tap Yale New Haven Health Yale University.
- 02:20My chart to appropriately configure my chart.
- 02:24The my chart app will alert you that you
- 02:26can switch organizations in the future
- 02:29by using the switch organizations,
- 02:31but and this may be useful if
- 02:33you see a provider in a different
- 02:35organization that uses my chart tap OK.
- 02:38Got it to proceed.
- 02:41Log into my chart by entering
- 02:43your username and password.
- 02:44Then tap the login button.
- 02:47If you forgot your username or password,
- 02:49tap the forgot password or username text.
- 02:53If you do not have a my chart account,
- 02:56either contact your provider
- 02:58or tap sign up now.
- 03:01Once you have logged into my chart,
- 03:04you will be asked if you want my
- 03:06chart to send you notifications.
- 03:08Select the option that best suits your needs.
- 03:12Next, my chart will ask you if you wish
- 03:14to log in faster using a passcode.
- 03:17Select the option that best works for you.
- 03:22Lastly, my chart will notify
- 03:23you of your notification status
- 03:25and alert you to any messages.
- 03:27Appointments in other reminders
- 03:29you may have simply tap away from
- 03:32the popup window to continue.
- 03:35You will see that my chart
- 03:36has a number of options,
- 03:38including test results messages,
- 03:40an billing since we are focused on getting
- 03:42you connected to a video visit appointment,
- 03:45tap on appointments.
- 03:48My chart will show your scheduled video
- 03:50visit along with any additional visits
- 03:52that have been scheduled in the past.
- 03:55Please note if you do not
- 03:57have a video visit scheduled,
- 03:59please call your provider's office and
- 04:01schedule a video visit as you normally would.
- 04:04Irregular visit.
- 04:05If you have a video visit scheduled,
- 04:08tap on the visit.
- 04:11Complete the check in process
- 04:13by tapping E check in.
- 04:15You will be required to sign
- 04:17any outstanding documents,
- 04:18including the Tele health consent.
- 04:21After you have finished the check in process,
- 04:23you will receive a message that
- 04:25your E check in is complete.
- 04:28Tap the appointment.
- 04:29Before you begin your visit,
- 04:31considering the following.
- 04:33Make sure you are in an area with
- 04:36a strong network or Wi-Fi signal.
- 04:39Turn on your microphone and speakers.
- 04:41Turn off your Bluetooth unless it
- 04:43is being used for medical device.
- 04:45Close any open additional apps.
- 04:49At the bottom of the screen you
- 04:51will see the begin visit bar.
- 04:53When you're ready to start your video visit,
- 04:56tap begin, visit.
- 04:59When you tap begin visit,
- 05:00video connect will launch in
- 05:03your devices web browser.
- 05:04To join your visit, tap join via the browser.
- 05:09Tap allow to allow video connect to
- 05:12access your device is camera and microphone.
- 05:15Note if you do not tap allow your video
- 05:18visit will not function properly.
- 05:21Type your name in the enter your name field.
- 05:25Tap the box next to agree to the video
- 05:29user terms and conditions and privacy policy.
- 05:33Now tap join.
- 05:34You are now joined to the video visit
- 05:37when the provider joins the visit,
- 05:40you will see yourself in the lower
- 05:42right hand corner of the screen.
- 05:44Get ready to smile.
- 05:46Please be patient and allow some
- 05:48time for your provider to join
- 05:50the video visit session.
- 05:52Once your provider joins,
- 05:54please speak directly into the
- 05:56microphone and be aware of the
- 05:58direction the camera is facing.
- 06:00If you find it hard to hear your provider,
- 06:03try turning up the volume on your device.
- 06:07You may disable your video or
- 06:09mute your microphone by tapping
- 06:11on the controls at the bottom.
- 06:13Once the video visit has concluded,
- 06:16you may tap the Red Disconnect Button.
- 06:19Once you have disconnected,
- 06:21you may close your browser window
- 06:23and the my chart app.
- 06:25Thank you for watching this video guide
- 06:28for questions regarding video visit
- 06:30scheduling an connecting to your video visit,
- 06:33please call your providers office.
- 06:35If you have any technical
- 06:37issues with my chart,
- 06:38please email my chart support at my chart.
- 06:42Why an HDA torg?